Refunds and Returns Policy

 

Thank you for shopping with Buyngonow. We want you to be happy with your purchase. Below is our returns and refunds policy, designed to be simple and clear.

Contact Us

Have a question about your order? Reach out to us:
Email: support@buyngonow.com
Phone: +1 (919) 670-3782
Address: 780 Woodall Dairy Rd, Benson, NC 27504, USA

Return Eligibility

You may return most items within 30 days of delivery if they meet the return conditions below. We’ll do our best to make the process easy for you.

How to Start a Return

  1. Email us at support@buyngonow.com with your order number and the reason for your return.
  2. We’ll review your request and reply with instructions. If your return is approved, we’ll also send a prepaid return label if applicable.

Return Conditions

  • Change of Mind: Items must be unused, in original packaging, and in sellable condition. Return shipping is the customer's responsibility.
  • Defective or Damaged Items: Let us know within 48 hours of delivery. We’ll cover return shipping and offer a full refund or replacement.
  • Incorrect Orders: If you received the wrong product, contact us and we’ll fix it at no extra cost.
  • Non-Delivery: If your order doesn’t arrive, we’ll open a courier investigation. If it can’t be resolved, we’ll offer a refund or replacement.
  • Order Cancellations: You may cancel your order before it ships. Once shipped, the standard return process applies.

Items Not Eligible for Return

  • Personalized or custom-made products
  • Hygiene-related items (such as underwear or socks) if opened or used

Exchanges

We do not offer exchanges. If you would like a different item, please return your original order following the return process and place a new order separately.

Refund Process

  • Return Window: Request your return within 30 days of delivery.
  • Shipping Deadline: Once approved, items must be returned within 14 days.
  • Inspection: We'll review your return within 7 business days after it arrives.
  • Refunds: Once approved, refunds are processed to your original payment method within 7 business days.

Return Address

Buyngonow
Re: Returns 
780 Woodall Dairy Rd
Benson, NC 27504
USA

Shipping Methods and Fees

  • Carriers: We use trusted carriers including DHL, USPS, FedEx, and UPS, all with tracking.
  • Restocking Fees: None

Legal Rights

This policy does not affect your statutory rights under applicable U.S. consumer protection laws.

Still Have Questions?

Check our FAQ page or email us anytime at support@buyngonow.com - we’re here to help.